Origin is a DRM and download service similar to Steam but worse in every possible way. Gamers loathe Origin because it doesn’t work, and worse, locks them out of games they would really like to play. There’s also the part where a ban on the Electronic Arts forums would result in gamers being locked out their own games, online and offline. EA Origin head David DeMartini admits that he’s aware gamers have a negative opinion of the service, but counters with new features like offering Kickstarter games a place on Origin for free. Yeah, so gamers can be locked out of their Kickstarter games, too. MCV has the story.
It’s interesting. Valve is using Steam as a means of distribution that gets games into the hands of gamers with huge sales. EA is using Origin as a set of shackles that gives them complete control over games. Corporate culture is a fascinating thing, isn’t it?
Any digital distribution system used to close off avenues and create walled gardens with hedges made of razor DRM thorns should be viewed not just with hatred, but seething distrust. EA’s Origin has been an exemplar of terrible customer service that leaves players mistreated, flapping in the wind, and sometimes without access to the game’s they’ve purchased.
Valve’s Steam has some issues — and rightful fear of digital disconnect — but without the “shackles” as Nelson so well dubbed the practice, it lacks the teeth that would otherwise draw blood from their customers.